Overview
Voice control is amongst the most stimulating voice technology trends to get developed in the current years because of smartphones and home hubs, this has become the portion of consumers’ daily practices. For travel companies, the important thing is to react to this, hold new approaches as well as take advantage of technology’s perspective. Here, you can learn more regarding voice control as well as the ways that could be of advantage in the travel industry.
What is Voice Control?
In simple terms, voice control is the technology, which permits devices like smartphones, smart TVs, smart home hubs, as well as PCs to know human speech as well as suitably react to easy voice commands. For doing that, the devices could be controlled through the user’s voices rather than customary control techniques.
This might indicate, for instance, that devices could be turned on/off through the voice command. Though, some smarter hub devices can control or interact with the other devices. Thus, multiple devices could be organized by the voice commands provided to the smart hubs.
How Does It Work?
The voice control uses a combination of Internet connectivity, Artificial Intelligence, and, at times, the IoT (Internet of Things). Artificial intelligence helps devices to identify speech patterns, whereas internet connectivity helps the devices transmit relevant information to answer different questions.
Meanwhile, the IoT means the presence of internet competences in daily usage devices. It helps them send as well as get data and theoretically lets the voice-controlled hub for helping as a controlling point for different devices. So that the voice command can control radios, TVs, heating, lights, etc.
How the Voice Control Could Be Beneficial for Travel Industry?
Hyper-Personalization
So far, the main usage of voice technology in the travel industry has arranged on the knowledge of hyper-personalization. Using the execution of voice-controlled smart hubs at the hotel rooms, the guests can easily adjust different room features like heating, lighting, air conditioning, etc.
Organized in such a way, the voice commands can be used for controlling entertainment devices like televisions, helping customers to get the room easily as they need it from any place in a room.
Provisions on Information
Previously, often guests need to depend on the information desks for providing them information like a number for the taxi or the directions to any nearby attractions. As the internet, as well as widespread accessibility of smartphones, has helped to alter that, the voice technology is taking that a step ahead.
You can easily obtain tourism and travel data only through asking the question to a device without the guests leaving the room! This data could be acquired in real-time, making sure that it is updated and could be depending on the locations, making sure directions, and travel times, as well as other data, are more precise than the human knowledge.
Customer Services
Lastly, the travel industry can use voice technology to fulfil more general consumer service objectives. This could allow the guests to schedule the wakeup calls, making room service orders, or request additional towels, only by talking to the smart hub having no delays or queues and not required to descend from the visible desk.
All the voice-controlled smart hubs could be synced with the restaurant booking procedures, electric key card systems, as well as other hotel related services to make them quicker and easier to use.
Which Devices You Can Use to Do Voice Control?
As there are an extensive range of devices, which now make some usage of voice control, this technology is normally associated with the ‘home hub’ products, having the most common examples like Amazon Echo Dot that consists of the Alexa assistant and Google Home, well-equipped with the Google Assistant, as well as Apple HomePod, equipped with Siri.
Moreover, voice technology is widely utilized by smartphones having Google Assistant, Microsoft Cortana, and Siri serving as the best AI assistants today.
Examples about Voice Control in the Travel Industry
Alexa for Hospitality
Alexa for Hospitality is the Amazon service that is especially targeting people in the tourism and travel industry. This has relied on Amazon Echo home hub, however, it can be customized to particular hotel services, helping the guests to talk to the room device to control heating and lights or playing music playlists.
KLM Smart Pack Assistant on Google Home
The smart pack assistant by KML works using Google Home hub as all the users can talk with the assistant, inform it the place they travel to, as well as the smart pack assistant, would offer them the listing of things for the pack, making the suggestions depending on the weather forecasts, trip length, and a planned listing of activities.
Expedia Skills for Amazon Alexa
Expedia skills for Amazon Alexa helps users in easily managing their future trips using voice communication technology. This will monitor the whole thing from flight data, through to the hotel reservations, as well as allows the users in reserving the car from the car rental stores nearby, through voice exchanges.
Security &Privacy Concerns
One challenge for people in the travel industry who want to accept voice technology associates maintaining the customers’ privacy. After all, the majority of voice-controlled devices become specially designed to continuously listen for the awaken command, whereas in different cases the real voice interactions get recorded as well as stored.
However, there are many solutions, which can help you ease customers’ problems as well as improve acceptance rates. For example, the Alexa for Hospitality service automatically deletes the interactions once a day whereas the hotel owners could remotely clear that device too. Furthermore, the devices utilized could get easily turned off, and for a few hotels, the finest option might be to help guests to choose the voice control alternatives completely if they want to.
Wrapping Up
Voice technology provides different benefits for people in the travel industry, helping in improving the customer’s experience through growing personalization and restructuring other services. The key to successful execution is taking steps to defend the guests’ privacy and provide them with the capability to opting out too.